Cancellations / Returns / Refunds
We do not accept goods returned to us, or offer refunds if: you change your mind; or the goods you purchased do not fit in your home; or the goods you purchased do not fit into the lift in your home or apartment building; or the goods you purchased do not fit through the doors or on the staircase in your home or apartment building. You must therefore select goods carefully before you purchase them.
Orders may be varied or cancelled within two (2) days from the date of order. If you cancel an order three (3) or more days from the date of an order, any deposit paid by you is now non refundable. You will be liable to pay for all costs, charges and expenses incurred by us, and the deposit will be applied to cover such expenses.
In some rare cases, we may not be able to supply the goods you have ordered. If this is the result of an Act of God, or force majeure, or any other event outside our control that prevents us from providing your goods, we may cancel your order and refund your full deposit without any liability to you whatsoever.
Payment (including delivery fee, if applicable) must be made in full within two (2) days of stock being available in our warehouse. The property and the title in the goods remains with us until such time as full payment of your invoice is made.
We do not accept personal cheques, nor payment upon delivery. Full payment of your invoice must be made the day prior to delivery date. Bank transfers may only be accepted if made three (3) working days prior to delivery date.
Collection & Delivery of Goods Warranty
Metro deliveries will be made on a specified delivery date between 9am and 5pm. If you are not at home or available on the specified date, and a new delivery date is required, you will be liable to pay an additional delivery fee commensurate with our regular delivery fee.
If goods are not collected or delivered within fourteen (14) days of being available, we may at our discretion charge you a storage fee, in addition to our right to dispose of the goods, as Uncollected Goods pursuant to Australian Consumer Law and Fair Trading Act 2012
In the unlikely event that you need to make a claim against this Warranty, we require proof of purchase from the original purchaser, which shall comprise the original sales docket receipt.
In order to make a claim, fill out the Service Request Form within seven (7) days of the defect occurring
Once notification is received by us, a representative from SA Lounge Suites Customer Services will help to determine whether your service request is valid, and if it is, will inform you as to how SA Lounge Suites will honour it. You may be required to provide us with:
- Photographic evidence;
- A written explanation; and/or
- Provide details over the phone with a SA Lounge Suites Customer Service representative.
During this process, saloungesuites Customer Service may, before providing the service, require that you respond to questions designed to assist with diagnosing potential faults, and follow their procedures for obtaining the Warranty. You must respond to all requests promptly. We reserve the right in our absolute discretion to determine whether a part has failed due to a defect, wear and tear, or consumer fault.
Our Warranty does not include transport. Should we require the return of goods to our designated warehouse for repair, you can deliver the goods in person, arrange for them to be delivered, or we can organise for them to be collected, returned to us and then re-delivered at a cost to you